Australia Wind Alliance: Energy Neutral Policies Serves No Purpose

Having a "technology neutral" approach to energy costs will cost the country "in more ways than one", warned the Australian Wind Alliance.   Ac ...

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Global Teleforce Outsourcing Manager

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Apple Unveils Business Chat for Connecting Business with Customers

A level up for iMessage perfect for businesses and customers.   Apple has unveiled an upgrade for the iMessage during their week-long annual Wo ...

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GlobalTeleForce Customer Care Team

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Australia's Telco Customer Complaints Are Rising

Telecommunications Industry Ombudsman (TIO) has revealed that complaints have been piling up regarding internet connection services.   Accord ...

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Global Teleforce Outsourcing Manager

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Big Solar Reaches 100GWF Global Record, Australia Nearing Top Ten Global Ranking

Utility-scale power stations have reached a milestone as its global installed capacity has reached the 100-gigawatt mark, making the global total over ...

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Global TeleForce Outsourcing Manager

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Key Variables in Your Customer Experience Framework

Oftentimes, businesses focus more on providing great customer service, making them overlook on other aspects that are in need of improvement—suc ...

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GlobalTeleForce Customer Care Team

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Enhancing Your Inbound Customer Experience Through Employee Engagement

Every time a lead comes up to the inbound sales department,  inbound sales representatives are given the chance to create a lasting impact on o ...

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Global Teleforce

strategic contact centre outsourcing

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Australia on Target to Meet Solar and Renewable Goals of 2020

  By 2020, the land Down Under is on the way to reach its renewable energy goal of 33,000GWh, which is being led by the boom in the large-scale ...

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Global Teleforce Outsourcing Manager

solar outsourcing services

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Australian Government to Monitor NBN and Telco Connection Speeds

This May, there will be a National broadband network (NBN) monitoring program to show consumers the speeds that telcos are honestly providing them dur ...

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Global Teleforce Admin

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Factors that Will Change Customer Experience As We Know It

The future is unknown to many; but for businesses, they are willing to spend resources and time to just have a glimpse of it. The knowledge gathered f ...

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Global Teleforce Customer Care Team

contact centre outsourcing

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How to Map Your Customer Journey

Customer service is an essential tool to improve the business. However, that approach is more business-focused, showing to the customers how great the ...

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Global Teleforce Outsourcing Manager

contact centre outsourcing

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