Halloween 2017: How Your Customer Service is SCARING Away Your Customers

Customer service is created to help customers with their problems and questions. It is the highlight of every business, making sure that their custome ...

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GlobalTeleforce Customer Care Team

contact centre outsourcing

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Cost of Going Solar is Getting Cheaper

It is evident enough to conclude that solar power is maturing. As the government and more organisations invest in the industry, it is now slowly becom ...

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Global Teleforce Outsourcing Manager

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Study: Small Companies are Spending 120 Working Days Per Year on Bookkeeping and Administration

Starting small has its certain ups and downs.   One of the common problems of small companies is having a small team due to budget constraints ...

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Global Teleforce Outsourcing Manager

contact centre outsourcing

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INFOGRAPHIC: What is Visual Support? How Does it Help?

Customer service has undergone various evolutions ever since its inception. Decades ago, customers need to go to stores just to share their experience ...

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GlobalTeleforce Customer Care Team

contact centre outsourcing

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Tips for Creating an Effective Telesales Script

Different call centres have their own approach in calling customers. Some prefer to stick with a script or template, while some don't. Actually, the a ...

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Global Teleforce Sales Team Leader

contact centre outsourcing

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Unorthodox Ways in Revitalizing Your Sales Team's Performance

It is the 4th quarter of 2017 and which means it is crunch time for sales teams. Here are unorthodox ways to revitalise your sales performance. ...

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Global TeleForce Account Manager

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How Technology is Shaping The Customer Experience Today

Technology has innovated for the good and bad. It has penetrated different businesses and helped them grow and recognised on their respective niche ma ...

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Global Teleforce Customer Care team

contact centre outsourcing

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CX Guru Blake Morgan Explains What Actually Shapes Customer Experience Within Companies

Customer experience is one of the major factors that can affect a customer's point of view on a business. And a part of this is customer service. Cont ...

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Global Teleforce Customer Care team

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Why Customer Service Departments are Failing in Companies

Let's admit it; we are all guilty of some common mistakes that we see other people commit. At the back of our heads, we always repeat the words: "been ...

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Global Teleforce Customer Care team

contact centre outsourcing

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The Pros and Cons When You Outsource Your Technical Support Team

Technical support serves a vital role in a business. Their role is to troubleshoot, give advice and help customers with their hardware or software pro ...

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Global Teleforce Outsourcing Manager

Technical Support Outsourcing Services

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