Tips For An Awesome 2015 Christmas Call Centre Party

The festive season is fast approaching and tons of preparations need to be made. The call centre outsourcing industry will once again be busy with com ...

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Hitesh Parekh

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How To Handle The Customer Experience Rush For The Holidays

The holidays are perhaps the biggest revenue driver retailers scramble to take advantage of. Marketers strategise to find ways to drive promotions and ...

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Hitesh Parekh

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Preparing Your Customer Experience Platform For 2015 Holidays

Is your business ready for the upcoming holiday retail shopping season?  Your valued customers are going to be flocking towards you in search of ...

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Hitesh Parekh

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How Your Company Can Avoid A Working Dead Status

Executing training programs in the workplace is hard work. People are usually less than enthusiastic to undergo training, especially since they have t ...

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Hitesh Parekh

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Boo! How To Avoid Scaring Away Your Leads

Thanks to the global competition brought on by the emergence of the Internet and the availability of Call Centre Outsourcing services, the sales funne ...

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Hitesh Parekh

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How To Survive And Rule The Graveyard Shift In The BPO Industry

Working the night shift is never easy, even for people who have been doing it for years. But the call centre outsourcingindustry is booming, and if yo ...

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Hitesh Parekh

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Tips In Planning Your Call Centre 2015 Halloween Party

Halloween is right around the corner. Plenty of homes are likely to have activities scheduled on that day. So how’s a business, especially a ser ...

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Hitesh Parekh

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All Successful Sales People Have These Traits In Common

It takes a special kind of skill to find both success and happiness in sales. It’s a complicated job that requires a very specific set of surviv ...

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Hitesh Parekh

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How To Encourage A Proactive Culture In Your Sales Team

In the world of Call Centre Outsourcing there is no room for unmotivated personnel. It is management’s duty to come up with employee engagement ...

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Hitesh Parekh

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