How To Coach Your Customer Care Team Based on Customer Empathy

If you want to take your customer care team to a whole new level, empathy is the single most important customer service skill that each of them needs ...

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Global Teleforce Sales Team Leader

Customer Care

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How To Achieve Higher Customer Experience Ratings with Your Contact Centre

              In today’s consumer-centric landscape, businesses need to offer excep ...

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Global Teleforce Sales Team Leader

customer experience

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Pointers in Outsourcing Your Live Call Answering Team

Small business activity can get pretty high that it becomes impossible for owners to singlehandedly keep up and cater to the influx of customers. Seem ...

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Global Teleforce Sales Team Leader

live call answering service

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Tips In Improving Contact Centre Inbound Sales Call Rates

The volume of inbound calls to small and medium businesses (SMBs) continues to rise this year. A year-over-year analysis of the telecom industry shows that inbound call volume to SMBs has increased by 16% from Q1 of 2014 to Q1 of 2015. ...

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Global Teleforce Team Lead

Call Center, Call Center Agent, Productivity Coaching, Coaching, contact centre outsourcing, outsourcing, contact centre, inbound call centre

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How to Set Alignment between Customer Experience and Brand Value

To achieve success in today's demanding omni-channel driven customer experience industry, alignment is the key for online branding growth. ...

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Global TeleForce Account Manager

strategic contact centre outsourcing, customer experience, branding, online growth

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2016 Call Center Agent Productivity Coaching

Improving contact centre outsourcing performance is crucial to achieving business goals. Leaders need to rise up to the challenge to make that happen. ...

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Global Teleforce Team Lead

Call Center, Call Center Agent, Productivity Coaching, Coaching, contact centre outsourcing, outsourcing, contact centre

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2016 Contact Centre Productivity Tips

Staying productive on a daily basis at work is easier said than done. Circumstances change regularly and with these changes come necessary adjustmen ...

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Global Teleforce Customer Care Team

contact centre

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How to Improve Your Customer Experience Over the Phone in 2016

Businesses of all sizes can utilise contact centre outsourcing services as a tool to improve the overall customer experience provided by the co ...

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Global Teleforce Sales Team Leader

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5 Tips in Enhancing Team Sales this 2016

In order for companies to grow, leaders must focus on finding new approaches and strategies to promote greater efficiency in the workplace. When old a ...

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Global Teleforce Sales Team Leader

contact centre outsourcing

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How To Exceed Your Sales Team’s Targets This Holiday

The holidays are a great time for businesses to step up and take advantage of the opportunity to increase sales. However, competition is high during t ...

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Hitesh Parekh

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