2016 Call Center Agent Productivity Coaching

Improving contact centre outsourcing performance is crucial to achieving business goals. Leaders need to rise up to the challenge to make that happen. ...

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Global Teleforce Team Lead

Call Center, Call Center Agent, Productivity Coaching, Coaching, contact centre outsourcing, outsourcing, contact centre

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2016 Contact Centre Productivity Tips

Staying productive on a daily basis at work is easier said than done. Circumstances change regularly and with these changes come necessary adjustmen ...

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Global Teleforce Customer Care Team

contact centre

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How to Improve Your Customer Experience Over the Phone in 2016

Businesses of all sizes can utilise contact centre outsourcing services as a tool to improve the overall customer experience provided by the co ...

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Global Teleforce Sales Team Leader

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5 Tips in Enhancing Team Sales this 2016

In order for companies to grow, leaders must focus on finding new approaches and strategies to promote greater efficiency in the workplace. When old a ...

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Global Teleforce Sales Team Leader

contact centre outsourcing

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How To Exceed Your Sales Team’s Targets This Holiday

The holidays are a great time for businesses to step up and take advantage of the opportunity to increase sales. However, competition is high during t ...

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Hitesh Parekh

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Tips For An Awesome 2015 Christmas Call Centre Party

The festive season is fast approaching and tons of preparations need to be made. The call centre outsourcing industry will once again be busy with com ...

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Hitesh Parekh

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How To Handle The Customer Experience Rush For The Holidays

The holidays are perhaps the biggest revenue driver retailers scramble to take advantage of. Marketers strategise to find ways to drive promotions and ...

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Hitesh Parekh

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Preparing Your Customer Experience Platform For 2015 Holidays

Is your business ready for the upcoming holiday retail shopping season?  Your valued customers are going to be flocking towards you in search of ...

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Hitesh Parekh

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How Your Company Can Avoid A Working Dead Status

Executing training programs in the workplace is hard work. People are usually less than enthusiastic to undergo training, especially since they have t ...

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Hitesh Parekh

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Boo! How To Avoid Scaring Away Your Leads

Thanks to the global competition brought on by the emergence of the Internet and the availability of Call Centre Outsourcing services, the sales funne ...

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Hitesh Parekh

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