In this time and age, there are innovations made and developed. These innovations have helped different industries on their line of work. Not only that, it has also helped a human in their everyday lives at home. And this does not exclude Artificial Intelligence (AI). No matter how AI sounds too good to be true, there are people who think this is a threat to all human jobs. The Australian reported that Elon Musk, the CEO and CTO of Space X and Telsa, wherein he is also a co-founder, has warned the US government of the potential dangers lurking around the rise of artificial intelligence. Not only that, Newsweek reported that Facebook has worked on an AI that can negotiate and even debate with other chatbots and humans, and has also invented its own language.
There is no reason to hide it, but a lot of companies often commit customer service mistakes on a day-to-day basis. Customer service is an important part of the customer experience. Now, if you can't provide it right when they needed it the most, then customers will move elsewhere. There are start-ups that achieved great customer service, making customers come back. However, this success is not the same for everyone. Customer service should be a personalized, tailor-fit approach to customers, and this can't be easily broken down to be understood by an automated replacement.
Customer service should be present in every
The essence of customer service is showing that the
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