Customer experience is one of the major factors that can affect a customer's point of view on a business. And a part of this is customer service. Contact
But according to CX Guru Blake Morgan, contact
Come to think about it, there are many platforms wherein a business can interact with a customer. Some do it through phone calls and chat, while other interactions are personal connections, such as when a customer comes into a store and an employee interacts. Morgan explains that customers can come in contact with a company through different touchpoints all throughout the customer journey.
Customers are more likely to come out of a store with a smiling face and great experience because the employees of the store were interactive, helpful and can be easily approached, while the shop is clean and
There are times when a customer won't contact the contact
Better make sure that your business' employees know by heart your mission and vision for them to fully deliver what is needed to be done. And as for contact
Image Credit: Forbes
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