How Artificial Intelligence is Shaping Contact Centres

Contact centres have been in the industry for decades. With all the experience it has gathered in different parts of the world through the years, the ...

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Global Teleforce Customer Care Team

contact centre outsourcing


Tips In Improving Contact Centre Inbound Sales Call Rates

The volume of inbound calls to small and medium businesses (SMBs) continues to rise this year. A year-over-year analysis of the telecom industry shows that inbound call volume to SMBs has increased by 16% from Q1 of 2014 to Q1 of 2015. ...

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Global Teleforce Team Lead

Call Center, Call Center Agent, Productivity Coaching, Coaching, contact centre outsourcing, outsourcing, contact centre, inbound call centre


How To Encourage A Proactive Culture In Your Sales Team

In the world of Call Centre Outsourcing there is no room for unmotivated personnel. It is management’s duty to come up with employee engagement ...

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Hitesh Parekh



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