How Digital Content Can Help Boost Your Customer Support Platform

Some think that the customer experience ends when a customer finally makes a purchase. Actually, it’s only a part of it. The customer journey is ...

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Global Teleforce Outsourcing Manager

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Halloween 2017: How Your Customer Service is SCARING Away Your Customers

Customer service is created to help customers with their problems and questions. It is the highlight of every business, making sure that their custome ...

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GlobalTeleforce Customer Care Team

contact centre outsourcing

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INFOGRAPHIC: What is Visual Support? How Does it Help?

Customer service has undergone various evolutions ever since its inception. Decades ago, customers need to go to stores just to share their experience ...

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GlobalTeleforce Customer Care Team

contact centre outsourcing

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How Technology is Shaping The Customer Experience Today

Technology has innovated for the good and bad. It has penetrated different businesses and helped them grow and recognised on their respective niche ma ...

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Global Teleforce Customer Care team

contact centre outsourcing

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CX Guru Blake Morgan Explains What Actually Shapes Customer Experience Within Companies

Customer experience is one of the major factors that can affect a customer's point of view on a business. And a part of this is customer service. Cont ...

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Global Teleforce Customer Care team

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The Pros and Cons When You Outsource Your Technical Support Team

Technical support serves a vital role in a business. Their role is to troubleshoot, give advice and help customers with their hardware or software pro ...

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Global Teleforce Outsourcing Manager

Technical Support Outsourcing Services

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Qualities Needed for Hiring an Ideal Customer Support Staff 

With the power of digital technology, customers have absorbed this shift. These people have learned the new rules and are now taking advantage of it. ...

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GlobalTeleforce Customer Care Team

contact centre outsourcing

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Apple Unveils Business Chat for Connecting Business with Customers

A level up for iMessage perfect for businesses and customers.   Apple has unveiled an upgrade for the iMessage during their week-long annual Wo ...

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GlobalTeleForce Customer Care Team

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Key Variables in Your Customer Experience Framework

Oftentimes, businesses focus more on providing great customer service, making them overlook on other aspects that are in need of improvement—suc ...

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GlobalTeleForce Customer Care Team

contact centre outsourcing

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Australian Government to Monitor NBN and Telco Connection Speeds

This May, there will be a National broadband network (NBN) monitoring program to show consumers the speeds that telcos are honestly providing them dur ...

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Global Teleforce Admin

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