How Customer Experience Can Enable Value After Sales Acquisition

No matter what business you are in, you must learn to take care of your customers. These people contribute in keeping the business alive by coming bac ...

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Global Teleforce Customer Care team

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Top Notch Tips for Providing Quality Customer Service In the Social Channels

 Today, we live in an age where everything is turning into digital. Connections that were done through letters are now done via text messaging, e ...

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Global Teleforce Customer Care

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Despite Automation and Its Promise, Future of Customer Service is Still Based on Human Interaction

In this time and age, there are innovations made and developed. These innovations have helped different industries on their line of work. Not only tha ...

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GlobalTeleforce Customer Care Team

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Apple Unveils Business Chat for Connecting Business with Customers

A level up for iMessage perfect for businesses and customers.   Apple has unveiled an upgrade for the iMessage during their week-long annual Wo ...

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Key Variables in Your Customer Experience Framework

Oftentimes, businesses focus more on providing great customer service, making them overlook on other aspects that are in need of improvement—suc ...

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Enhancing Your Inbound Customer Experience Through Employee Engagement

Every time a lead comes up to the inbound sales department,  inbound sales representatives are given the chance to create a lasting impact on o ...

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Global Teleforce

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Australian Government to Monitor NBN and Telco Connection Speeds

This May, there will be a National broadband network (NBN) monitoring program to show consumers the speeds that telcos are honestly providing them dur ...

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Factors that Will Change Customer Experience As We Know It

The future is unknown to many; but for businesses, they are willing to spend resources and time to just have a glimpse of it. The knowledge gathered f ...

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Global Teleforce Customer Care Team

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How to Map Your Customer Journey

Customer service is an essential tool to improve the business. However, that approach is more business-focused, showing to the customers how great the ...

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Global Teleforce Outsourcing Manager

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How to Craft Your Unique Customer Experience Strategy

Want to make customers your come back for more? The answer is simple, provide great customer experience.   Now what is customer experience, you ...

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Global Teleforce Customer Care Team

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