Australian Government to Monitor NBN and Telco Connection Speeds

This May, there will be a National broadband network (NBN) monitoring program to show consumers the speeds that telcos are honestly providing them dur ...

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Global Teleforce Admin

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Factors that Will Change Customer Experience As We Know It

The future is unknown to many; but for businesses, they are willing to spend resources and time to just have a glimpse of it. The knowledge gathered f ...

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Global Teleforce Customer Care Team

contact centre outsourcing

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How to Map Your Customer Journey

Customer service is an essential tool to improve the business. However, that approach is more business-focused, showing to the customers how great the ...

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Global Teleforce Outsourcing Manager

contact centre outsourcing

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How to Craft Your Unique Customer Experience Strategy

Want to make customers your come back for more? The answer is simple, provide great customer experience.   Now what is customer experience, you ...

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Global Teleforce Customer Care Team

contact centre outsourcing

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Customer Service Tips for the Accommodation Service Industry

  There are different types of guests, and entertaining them because of their different personalities can be tiresome. However, giving great c ...

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Global Teleforce Customer Care Team

contact centre customer care

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How to Create a Seamless Online Customer Experience

Today, there are many platforms that can be used by businesses to connect with customers and vice versa. All these available platforms, explored and u ...

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Global TeleForce Account Manager

customer experience, customer support, customer service, customer expectations

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Essential Customer Service Points for Startup Companies

Delivering differentiated customer service has become necessary to businesses in today’s modern world. Backed up with data provided by the Ame ...

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Global Teleforce Customer Care Team

contact centre outsourcing

0

How to Establish a Trust Based Selling Approach

  Establishing a relationship with a client is very important. Unfortunately, building one is not that easy and mastering it needs time and pati ...

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Global Teleforce Sales Team Leader

contact centre outbound sales

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How to Refine and Make Consistent Your Customer Experience in the Omni-Channel age

A business is nothing without customers. And to keep them needs great marketing and service. However, there is also one more factor to consider in kee ...

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Global Teleforce Customer Care Team

contact centre outsourcing

0

How to Improve Your Team's Over the Phone Conversation Skills

Call centres, as the name suggests, handle calls, whether outbound or inbound. On a daily basis, agents call or answer calls. And these people are tot ...

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Global Teleforce Customer Care Team

contact centre outsourcing

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