2016 Call Center Agent Productivity Coaching

Improving contact centre outsourcing performance is crucial to achieving business goals. Leaders need to rise up to the challenge to make that happen. ...

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Global Teleforce Team Lead

Call Center, Call Center Agent, Productivity Coaching, Coaching, contact centre outsourcing, outsourcing, contact centre

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How To Exceed Your Sales Team’s Targets This Holiday

The holidays are a great time for businesses to step up and take advantage of the opportunity to increase sales. However, competition is high during t ...

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Hitesh Parekh

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Tips For An Awesome 2015 Christmas Call Centre Party

The festive season is fast approaching and tons of preparations need to be made. The call centre outsourcing industry will once again be busy with com ...

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Hitesh Parekh

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How To Handle The Customer Experience Rush For The Holidays

The holidays are perhaps the biggest revenue driver retailers scramble to take advantage of. Marketers strategise to find ways to drive promotions and ...

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Hitesh Parekh

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Preparing Your Customer Experience Platform For 2015 Holidays

Is your business ready for the upcoming holiday retail shopping season?  Your valued customers are going to be flocking towards you in search of ...

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Hitesh Parekh

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Boo! How To Avoid Scaring Away Your Leads

Thanks to the global competition brought on by the emergence of the Internet and the availability of Call Centre Outsourcing services, the sales funne ...

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Hitesh Parekh

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How To Survive And Rule The Graveyard Shift In The BPO Industry

Working the night shift is never easy, even for people who have been doing it for years. But the call centre outsourcingindustry is booming, and if yo ...

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Hitesh Parekh

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How To Encourage A Proactive Culture In Your Sales Team

In the world of Call Centre Outsourcing there is no room for unmotivated personnel. It is management’s duty to come up with employee engagement ...

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Hitesh Parekh

Business

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